Effective Date: July 21, 2025
Company Name: LumixaAI
Website: www.lumixaai.com

At LumixaAI, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and AI automation services.

1. Information We Collect

We may collect the following types of information when you use our services:

Personal Details: Name, phone number, email address, business name, and any information you provide through our forms or contact pages.

Business Data: Client contact lists, message history, appointment records — only when you use our services to manage your business.

Usage Information: Browser type, device data, IP address, time spent on pages, and other analytics collected through cookies.

Communication Records: Messages exchanged via support chat, emails, or automated systems.

2. How We Use Your Information

We use your data to:

Deliver and improve our services, including AI conversations and review automation

Respond to your inquiries and provide customer support

Send important updates, invoices, and service-related communication

Send marketing emails (you can unsubscribe anytime)

Monitor platform performance and ensure security

We do not sell or rent your personal information to anyone.

3. Who We Share Data With

We only share data with:

Trusted third-party providers (e.g., cloud storage, email delivery) who help us operate securely and efficiently

Law enforcement if required by law

Business partners or successors in the case of a merger, sale, or transfer of assets

All third-party partners are bound by strict data privacy agreements.

4. Data Storage & Security

We use secure servers, encrypted data handling, and strict access controls to protect your information. While we follow best practices, no system is 100% immune to security risks.

5. Cookies

Our website uses cookies to improve user experience and track basic analytics. You can manage or disable cookies anytime through your browser settings.

6. Your Rights

You have the right to:

Access or update your personal data

Request deletion of your data

Withdraw consent for communications

Ask how your data is used

To exercise these rights, email us at [email protected].

7. Retention Policy

We retain personal and business data only as long as needed to provide services, comply with legal obligations, or fulfill legitimate business purposes.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our services. Any updates will be posted here with a new effective date.

9. Contact Us

If you have questions about this policy or your personal data, contact us at:
📧 [email protected]
🌐 www.lumixaai.com